29bed's Privacy Policy

29bed (referred to hereinafter as "we", "us", or "the platform") operates an online gaming and entertainment service for users in Bangladesh. This policy explains in detail how the information you provide while using our website, mobile interface, and all related services is collected, stored, processed, and kept secure.

This policy applies to all 29bed services — including the registration process, financial transactions, gaming activities, customer support, and marketing communications. When you create an account or use our services on the platform, you are considered to have agreed to comply with this privacy policy.

We believe you should have full control over your personal information. That is why we always operate with transparency and make every effort to keep you informed about each way your information is used.

When registering on the 29bed platform and using our services, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address and contact information
• National ID (NID) or passport number (for identity verification)
• Residential address
• Age verification information (our services are for persons aged 21 and above only)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for deposits and withdrawals)
• Transaction history and amounts
• Deposit methods and withdrawal records

2.3 Technical and Usage Information

• IP address and device identification information
• Browser type and operating system
• Platform activity logs (login times, game play history)
• Information collected through cookies and similar tracking technologies
• Geographic location (if permitted)

We use your personal information only for the following legitimate purposes:

• Account Management: To create, verify, and securely maintain your account.
• Age Verification: To prevent persons under 21 from using the platform.
• Financial Transaction Processing: To correctly complete deposit and withdrawal requests.
• Customer Service: To respond to your questions, complaints, and requests.
• Security Assurance: To prevent fraud, money laundering, and other unlawful activities.
• Responsible Gaming: To identify problematic gambling tendencies and provide timely support.
• Personalized Experience: To provide game recommendations and relevant offers based on your preferences.
• Marketing Communications: To send promotional offers and updates subject to your consent.
• Legal Obligations: To comply with applicable laws and guidance from regulatory bodies.
• Service Improvement: To enhance platform performance and user experience.

29bed never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners solely to complete transactions.
• Identity Verification Services: With authorized verification agencies to complete the KYC process.
• Technology Partners: With software and infrastructure providers necessary for platform operations, under strict confidentiality agreements.
• Law Enforcement Agencies: On the basis of a valid court order or a lawful request from a government authority.
• Business Succession: In the event of a company merger or acquisition, provided the terms of this policy are maintained.

Outside of the above circumstances, your information will not be shared with any third party without your explicit written consent.

Our platform uses cookies and similar technologies. These technologies help improve your browsing experience, remember your preferences, and analyze platform usage.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform (login sessions, security).
• Functionality Cookies: To save your language preferences, game settings, and other personal preferences.
• Analytics Cookies: To understand platform usage patterns (data is collected anonymously).
• Marketing Cookies: To display relevant offers based on your preferences (subject to your consent).

You can control cookies by changing your browser settings. However, disabling certain cookies may make some platform features harder to use.

29bed takes industry-standard technical and organizational measures to protect your personal information. The key components of our security framework are:

• SSL Encryption: 256-bit SSL encryption is used for all data transfers.
• Data Encryption: Stored sensitive information (passwords, payment details) is kept in encrypted form.
• Two-Factor Authentication: To prevent unauthorized access to your account.
• Regular Security Audits: Routine system reviews to identify and address potential vulnerabilities.
• Restricted Access: Only authorized staff can access the information they need.
• Incident Response Plan: Procedures for taking swift action in the event of a security breach.

However, no method of transmitting information over the internet or storing data digitally can be guaranteed to be 100% secure. While we provide the highest level of protection, we also ask users to remain vigilant.

We retain your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active Account Data: Retained for as long as the account remains active.
• Financial Transaction Records: For the period required by legal obligations.
• Identity Verification Documents: In accordance with regulatory authority guidelines.
• Closed Account Data: Retained for a limited period for fraud prevention and legal purposes.
• Marketing Data: Use for marketing purposes will cease as soon as you withdraw your consent.

Once the specified retention period has passed, your information is securely deleted or anonymized.

You have the following rights regarding your personal information:

• Right to Access: The right to know what information we have collected about you.
• Right to Rectification: The right to have incorrect or incomplete information corrected.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that the use of your information be limited in certain cases.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Object: The right to object to certain uses of your information.
• Right to Withdraw Consent: The right to withdraw previously given consent at any time.

To exercise these rights, email [email protected]. We will respond to valid requests within a reasonable time. However, some requests may not be fulfillable due to legal obligations or legitimate interests.

29bed's services are for persons aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

We take steps to verify age during the registration process. If we become aware that a minor has registered on our platform, their account will be closed immediately and the relevant information will be deleted.

If a parent or legal guardian believes their minor child has registered on our platform, please contact [email protected] immediately.

Our platform may contain links to third-party payment gateways or game providers. These third parties have their own privacy policies and we are not responsible for their data practices.

During payment processing, you may complete transactions on the platforms of bKash, Nagad, Rocket, or Upay directly. In such cases, the privacy policy of the relevant provider will apply.

Game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) use their own technology infrastructure. Any information collected through their technology falls under the respective provider's policy.

If you have consented to receive our promotional emails, offers, or notifications, we may send relevant information to your email address. This may include new game updates, special bonus offers, and important platform-related information.

You can unsubscribe from marketing communications at any time — by clicking the "Unsubscribe" link in an email or by sending a request to [email protected]. However, important account-related messages (transaction confirmations, security alerts) will always be sent.

We may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By displaying a special notice on the website.
• By sending details of the changes to your registered email address.
• By updating the "Last Updated" date at the top of this page.

If you continue to use the platform after any changes, you will be considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or complaints about this privacy policy or the use of your information, please contact us:

• Email: [email protected]
• Live Chat: Direct support in Bengali, 24 hours a day, 7 days a week.

We take all privacy-related requests and complaints seriously and make every effort to respond as quickly as possible.

Your privacy is our highest priority. We are grateful for your trust in 29bed and are always committed to protecting your information.